30-Day Return Window

Regular-priced eligible items may be returned within 30 days of delivery.

Items must be unused, in substantially the same condition in which they were received, and include original packaging when reasonably possible.

How to Start a Return

Email us at support@hiddenhomeware.com and include your order number and the reason for your return request.

Please do not send an item back until you have received return instructions from us.

Damaged or Incorrect Items

If an item arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

Include your order number and clear photographs showing the item and the issue whenever possible.

Approved claims may qualify for a replacement or refund at no additional cost to you.

Change-of-Mind Returns

Eligible regular-priced items may be returned within the return window if you simply change your mind.

For change-of-mind returns, customers are generally responsible for return shipping costs.

Sale, Promotional & Final-Sale Items

Products purchased as part of a sale, clearance event, promotional offer, limited-time discount, markdown, special pricing event, bundle promotion, coupon promotion, or other discounted offer are considered final sale unless otherwise stated.

Final-sale and promotional items are generally not eligible for change-of-mind returns, exchanges, cancellations after fulfillment, or refunds.

This policy allows us to offer promotional pricing while maintaining consistent product standards, fulfillment operations, and fair pricing for all Hidden Homeware customers.

A promotional or final-sale designation does not eliminate rights that cannot legally be excluded. If a discounted item arrives damaged, defective, incorrect, or materially different from what was ordered, contact us and we will review the issue.

Discount Codes & Promotional Pricing

Unless otherwise stated in the specific promotion, items purchased using a discount code, promotional code, automatic discount, flash-sale offer, seasonal promotion, clearance price, or other special promotional pricing are considered promotional purchases and may be treated as final sale.

Promotional discounts cannot normally be applied retroactively to orders placed before a promotion begins or after a promotion has ended.

Hidden Homeware may establish additional terms for individual promotions. Any special terms displayed with a specific promotion will form part of the conditions of that offer.

Return Shipping

Return instructions and the appropriate return destination will be provided after your return request has been reviewed and approved.

Because Hidden Homeware works with multiple fulfillment partners, the correct return address may be different from the original shipping location shown on your package.

Please do not automatically return an item to the sender address shown on the package.

For eligible returns unrelated to damage, defects, or fulfillment errors, return shipping costs are generally the responsibility of the customer.

Refunds

Once an approved return has been received and inspected, or once we determine that a physical return is not required, we will notify you of the outcome.

Approved refunds are issued to the original payment method.

Once we issue a refund, please allow approximately 5–10 business days for your bank, card issuer, or payment provider to post the funds to your account.

Refunds Without a Physical Return

In certain situations, particularly involving damaged, defective, incorrect, or low-value items, Hidden Homeware may determine that returning the original product is unnecessary.

We may instead provide an approved refund, replacement, or other appropriate resolution without requiring the item to be physically returned.

Items That Cannot Be Returned

Non-returnable items may include:

• Sale, clearance, promotional, discounted, or final-sale items
• Personalized or custom-made products
• Used, altered, assembled, or customer-damaged products
• Products returned with significant parts or components missing
• Certain hygiene-sensitive or personal-use products once opened or used
• Gift cards or similar stored-value products, where applicable
• Products specifically identified as non-returnable before purchase

These restrictions do not override rights that may apply when an item is defective, damaged on arrival, incorrectly fulfilled, misrepresented, or otherwise protected by applicable consumer law.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to cancel an order before fulfillment begins, but cancellation cannot be guaranteed once an order has entered processing, been submitted to a fulfillment partner, or shipped.

Sale, promotional, clearance, or final-sale purchases may not be cancellable once fulfillment has begun.

International Returns

International customers may request eligible returns under the same general return conditions.

Unless an item arrived damaged, defective, or incorrect, international customers are generally responsible for the cost of returning eligible merchandise.

Customs duties, import taxes, brokerage fees, handling charges, and similar amounts paid directly to governments, customs authorities, carriers, or other third parties are outside Hidden Homeware's control and generally cannot be refunded by Hidden Homeware.

Missing or Lost Orders

If tracking has stopped updating for an extended period or your package appears to have been lost before delivery, contact us so we can investigate.

If we determine that an order was lost in transit before confirmed delivery, we may provide an appropriate replacement, refund, or other resolution.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, first check around the delivery location, with other members of your household, building management where applicable, and the carrier.

If the package still cannot be located, contact Hidden Homeware and we will review the available tracking and delivery information with you.

Fair Use of Our Return Policy

Hidden Homeware reserves the right to review return activity where there is evidence of fraud, abuse, excessive returns, intentional damage, product substitution, false claims, or other misuse of our return and refund process.

We may refuse a return or refund where reasonably supported by evidence of policy abuse, subject to applicable consumer-protection laws.

Need Help With a Return or Refund?

Email Hidden Homeware at support@hiddenhomeware.com with your order number and a brief explanation of the issue.

For damaged, defective, or incorrect products, including clear photographs will help us review and resolve your request more efficiently.