Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be slightly longer during holidays, promotional periods, or periods of unusually high order volume.

Shipping Destinations

Hidden Homeware ships to the United States and supported international destinations.

Available delivery options are shown at checkout based on your shipping address and the products in your order.

International delivery times may vary depending on destination, carrier service, customs processing, and local delivery conditions.

Free Shipping

Hidden Homeware offers free standard shipping on eligible orders within the United States and to supported international destinations unless otherwise stated at checkout.

While we do not charge a standard shipping fee on eligible international orders, customers may still be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.

Estimated Delivery Time

After your order has been processed, most orders are expected to arrive within approximately 7–15 business days.

International orders may take longer depending on destination, customs processing, local postal services, and other factors outside our control.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs processing, address issues, or other circumstances outside our control.

Tracking

When tracking information is available, it will be sent to the email address provided with your order.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Multiple Packages

Some Hidden Homeware products may be fulfilled from different locations or fulfillment partners.

Items from the same order may therefore arrive in separate packages and at different times.

You will not be charged additional shipping fees solely because an order is shipped in multiple packages.

International Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, brokerage fees, handling charges, or other government or carrier fees that may apply when an order enters the destination country.

These charges are determined by local authorities or carriers and are not controlled by Hidden Homeware.

Customs requirements vary by country, so we recommend checking your local import rules if you are unsure whether additional charges may apply.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Delivery Delays

Occasionally, a shipment may take longer than expected.

If your order has not arrived within the estimated delivery timeframe, please review your tracking information first.

International shipments may also experience delays while being reviewed or processed by customs authorities.

If there has been no meaningful tracking update or you believe your shipment may be lost, contact Hidden Homeware and we will help investigate the order.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, you receive the wrong item, or your package appears to have been lost in transit, please contact us as soon as possible.

Include your order number and, when applicable, photographs showing the issue so we can review the situation and determine the appropriate resolution.

Delivery Confirmation

Hidden Homeware is not responsible for packages that are confirmed as delivered by the carrier but are subsequently lost or stolen.

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, ask other members of your household, building management where applicable, and contact the carrier.

Customer Support

Questions About Your Order?

If you have questions about shipping or an existing order, email Hidden Homeware at support@hiddenhomeware.com .

For order-related inquiries, please include your order number so our support team can assist you efficiently.