Overview

Welcome to Hidden Homeware. The terms "we", "us" and "our" refer to Hidden Homeware. Hidden Homeware operates this store and website, including all related information, content, features, tools, products and services in order to provide you with a curated shopping experience (the "Services").

Hidden Homeware is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access the Services.

1. Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, territory, or country of residence, or that you have the legal authority required to use the Services.

You may be asked to provide information including your email address, billing information, payment details, and shipping information. You agree that information you provide will be accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for activity occurring through your account.

2. Our Products

We make reasonable efforts to display and describe our products accurately. Product colours, appearance, proportions, or details may vary slightly depending on your screen, device settings, manufacturing variation, or product photography.

Product descriptions, availability, features, and specifications may be updated or corrected when necessary.

We reserve the right to discontinue products or limit quantities available to any person, geographic region, or jurisdiction where reasonably necessary.

3. Orders

When you place an order, you are making an offer to purchase the products in your order. Hidden Homeware reserves the right to accept, decline, limit, or cancel an order where reasonably necessary.

Your order is not considered accepted until payment has been successfully processed and the order has been confirmed.

Please review your order carefully before submitting it. Once fulfillment has begun, we may not be able to accommodate cancellation or address-change requests.

Returns, refunds, exchanges, promotional purchases, and final-sale products are governed by our Refund & Return Policy.

Products purchased through Hidden Homeware are intended for personal or household use unless otherwise stated.

4. Prices, Promotions and Billing

Prices, discounts, promotional offers, and product availability may change without prior notice.

The price charged will be the price displayed and accepted at checkout, subject to correction of obvious pricing or technical errors.

Sale, clearance, promotional, discounted, bundle, coupon, and other special-price purchases may be subject to additional conditions and may be considered final sale as described in our Refund & Return Policy.

Unless otherwise stated, prices do not include customs duties, import taxes, brokerage charges, or similar destination-country charges.

You agree to provide complete and accurate purchase, billing, payment, and account information.

5. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery dates and transit times are estimates and are not guaranteed.

Delays may occur because of carriers, weather, customs processing, local postal services, holidays, address issues, or other circumstances outside our reasonable control.

Some orders may arrive in multiple packages because products can be fulfilled from different locations or fulfillment partners.

6. International Orders

Hidden Homeware ships to supported international destinations.

International customers may be responsible for customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by their destination country, customs authority, postal service, or carrier.

These amounts are not controlled by Hidden Homeware and may be payable separately by the customer.

7. Intellectual Property

The Hidden Homeware website, branding, text, graphics, photographs, designs, logos, and other original content are owned by Hidden Homeware or used with permission from applicable licensors or service providers.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, republish, sell, exploit, or commercially use our original website content without permission except where permitted by law.

Shopify's trademarks, branding, software, and intellectual property remain the property of Shopify or its applicable licensors.

8. Optional Tools and Third-Party Services

We may provide access to tools, payment providers, applications, integrations, or other services operated by third parties.

Those services may be subject to their own terms and privacy policies. Hidden Homeware does not control every aspect of third-party services and is not responsible for their independent practices where permitted by law.

9. Third-Party Links

The Services may contain links to websites or services operated by third parties.

We are not responsible for independently operated third-party websites, their content, products, policies, availability, security, or practices.

You should review the applicable terms and policies before completing transactions with third parties.

10. Relationship With Shopify

Hidden Homeware is powered by Shopify, which enables us to provide the Services to you. However, purchases made through our store are made directly with Hidden Homeware.

Shopify is not the seller of Hidden Homeware products and is not responsible for the fulfillment of purchases made directly from Hidden Homeware.

11. Privacy

Personal information collected through the Services is handled according to our Privacy Policy.

Because our Services are hosted using Shopify, certain personal information may also be collected and processed by Shopify and other service providers required to operate the store, process payments, fulfill orders, prevent fraud, provide analytics, or provide customer services.

12. Reviews, Feedback and Customer Content

If you submit reviews, photographs, suggestions, feedback, comments, or other content to Hidden Homeware, you represent that you have the right to provide that content.

Where permitted by law, you grant Hidden Homeware permission to use voluntarily submitted feedback or reviews for operating, improving, and promoting our Services.

You may not submit unlawful, abusive, deceptive, defamatory, infringing, or malicious content.

13. Errors, Inaccuracies and Omissions

Occasionally information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other store information.

We reserve the right to correct errors, update information, or cancel an order affected by a material error, subject to applicable law.

14. Prohibited Uses

You may not use the Services:

• for unlawful or fraudulent purposes;
• to violate the rights of another person or business;
• to distribute malware, malicious code, spam, or deceptive communications;
• to interfere with the security or operation of the Services;
• to obtain personal information unlawfully;
• to impersonate another person or entity;
• to infringe intellectual property rights; or
• to engage in conduct that materially interferes with another person's use of the Services.

15. Automated Access and Agents

Automated systems, bots, agents, scraping tools, or similar technologies must not circumvent security controls, access restrictions, CAPTCHAs, rate limits, or other technical measures designed to protect the Services.

We may limit or block automated access that threatens security, availability, customer privacy, intellectual property, or the normal operation of the Services.

16. Termination

We may suspend or terminate access to the Services where reasonably necessary because of unlawful activity, fraud, abuse, security risks, or material violations of these Terms.

Provisions that by their nature should continue after termination will remain in effect, including intellectual property, limitation of liability, indemnification, and dispute provisions.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an "as available" basis.

Nothing in these Terms excludes warranties, protections, guarantees, or other rights that cannot legally be excluded under applicable consumer-protection laws.

18. Limitation of Liability

To the fullest extent permitted by law, Hidden Homeware and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the Services or products purchased through the Services.

Nothing in these Terms limits liability or consumer rights where such limitation is not permitted by applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hidden Homeware and its applicable service providers from third-party claims arising directly from your unlawful use of the Services, infringement of third-party rights, or material violation of these Terms.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the greatest extent permitted by law and the remaining provisions will continue in effect.

21. Waiver and Entire Agreement

Failure to enforce a provision of these Terms does not constitute a waiver of that provision.

These Terms and the policies referenced within them constitute the agreement governing your use of the Services, subject to applicable law.

22. Assignment

You may not transfer your rights or obligations under these Terms without our consent where such consent may legally be required.

Hidden Homeware may assign or transfer its rights and obligations as part of a legitimate business transfer, restructuring, or service arrangement where permitted by law.

23. Governing Law

These Terms are governed by the laws applicable to Hidden Homeware and the transaction, subject to any mandatory consumer-protection rights that apply in the customer's jurisdiction.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, technology, or legal requirements.

The current version will be published on this page. Where legally required, material changes will be communicated appropriately.

Customer Support

25. Contact Information

Questions about these Terms of Service, your order, shipping, returns, or Hidden Homeware can be directed to:

Hidden Homeware

Email: support@hiddenhomeware.com

For order-related inquiries, please include your order number so our support team can assist you efficiently.